TTBet Data Protection

Privacy Policy TTBet – Data Protection & Your Personal Information

Your privacy is not merely a legal obligation to TTBet — it is our moral responsibility. This document clearly and transparently explains how we collect, use, protect, and respect every piece of information you entrust to us.

Updated: 1 January 2026
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Introduction

This Privacy Policy describes TTBet's data handling practices and applies to all users accessing our platform through the website ttbet.ceo or the TTBet mobile app. By using any TTBet service, you agree to the terms set out in this document. Please also read Terms and Conditions our for a full overview of the platform usage agreement.

1. TTBet's Commitment to Your Privacy

TTBet believes every member deserves to know exactly how their information is used. We do not merely comply with applicable data protection laws — we go a step further by upholding the principle of Privacy by Design — meaning privacy protection is integrated into every product and process we build from the ground up, not added as an afterthought.

The TTBet team responsible for data protection conducts regular privacy reviews to ensure our practices remain aligned with the latest legal and technological developments. We also appoint a Data Protection Officer (DPO) responsible for overseeing privacy compliance across the organisation.

Our Promise: TTBet has never sold or commercialised members' personal data to third parties for advertising or marketing purposes without your explicit consent. Your data belongs to you — we are merely its custodian.

2. Information We Collect

TTBet collects information across several categories depending on how you interact with our platform:

A. Information You Provide Directly:

Full name Date of birth ID card number Email address Phone number Residential address Payment information Bank name Account number

B. Automatically Collected Information:

IP Address Device type Operating system Browser type Cookie data Game History Login activity Session time

C. Identity Verification Information (KYC):

As a responsibly operated platform, TTBet carries out an identity verification process (KYC) that involves collecting documents such as copies of national ID, passport, and proof of address (such as a utility bill or recent bank statement). This information is collected solely for identity verification and legal compliance purposes.

Security Note: TTBet never stores your full credit card number or banking PIN. All sensitive payment information is processed directly through certified payment gateways and is never stored on TTBet's servers.

3. How TTBet Uses Your Information

The data we collect is used solely for the following purposes:

Purpose of Use Types of Data Used
Member account management and verification Identity information, email, phone number
Processing deposits and withdrawals Payment information, KYC data
Fraud prevention and platform security IP address, device data, activity patterns
Customer support and complaint resolution Account information, transaction history
Legal and regulatory compliance All relevant categories
Platform improvement and user experience Anonymised usage data
Promotional communications (with your consent) Email, phone number

4. Legal Basis for Data Processing

TTBet processes your personal data on valid legal bases under Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection regulations. The legal bases we rely on include:

  • Contract performance: Processing required to fulfil the terms of use agreement between you and TTBet — including account management, payment processing, and granting access to services;
  • Legal obligation: Processing required to comply with applicable laws, including anti-money laundering (AML) requirements and age verification;
  • Legitimate interest: Processing for platform security purposes, fraud prevention, and service improvement;
  • Consent: For marketing communications and non-essential cookies, we obtain your explicit consent beforehand.

5. Data Sharing with Third Parties

TTBet does not sell your personal data. However, in operating the platform, we share certain information with carefully selected third parties based on operational requirements:

  • Payment service providers: FPX, Touch 'n Go, GrabPay, and other payment gateways used to process deposits and withdrawals. Data sharing is limited to information required for transaction processing only;
  • Game providers: Game providers are required to receive certain session data in order to operate games correctly. These providers are bound by strict data confidentiality agreements;
  • Identity verification services: Third-party KYC providers that assist with player identity verification — all providers comply with strict data protection standards;
  • Law enforcement authorities: TTBet will disclose information when required by court order, warrant, or a legitimate request from the relevant authorities.

All third parties working with TTBet are bound by data processing agreements that require them to protect your information with the same or higher level of security that we apply.

6. Data Retention Periods and Security Measures

TTBet retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. As a general guide:

  • Active account data: Retained for the duration your account is active and up to 7 years after account closure for legal compliance purposes;
  • Financial transaction data: Retained for a minimum of 7 years as required by financial and tax laws;
  • Log and security data: Retained for 90 days for technical troubleshooting and security purposes;
  • Customer support communication data: Retained for 3 years for reference and quality control.

In terms of security, TTBet implements multiple layers of protection:

  • 256-bit SSL/TLS encryption for all data transmitted between your device and TTBet servers;
  • Encryption at rest for all sensitive data stored;
  • Strict access controls — only authorised staff may access personal data, and only the data required for their specific role;
  • 24/7 security monitoring and intrusion detection systems;
  • Regular independent security testing and audits.

Breach Notification: In the event of any data security breach that affects your rights and freedoms, TTBet will notify you and the relevant authorities within 72 hours of becoming aware of the breach, in accordance with applicable legal requirements.

7. Cookies, Tracking, and Similar Technologies

TTBet uses cookies and similar tracking technologies to enhance user experience, ensure platform security, and analyse website usage. There are several types of cookies we use:

  • Essential cookies: These cookies are required for the basic operation of the platform — including secure login, session management, and security controls. They cannot be disabled without affecting platform functionality;
  • Performance cookies: Collects information on how users interact with the platform to help us improve performance and user experience. All data is collected anonymously;
  • Functional cookies: Saves your preferences such as language, display settings, and favourite games to deliver a more personalised experience;
  • Marketing cookies: Used to deliver relevant promotions and offers to you. These cookies are only activated with your consent.

You can manage your cookie settings through your web browser settings at any time. Please note, however, that disabling essential cookies may affect your ability to use certain features of the TTBet platform.

8. Your Rights as a Data Subject

Under applicable data protection laws, you have the following rights regarding your personal data held by TTBet:

1
Right of Access

You have the right to request a copy of the personal data we hold about you. We will fulfil this request within 30 days.

2
Right to Rectification

You have the right to request correction of inaccurate or incomplete data. You can update basic information directly through your account settings.

3
Right to Erasure

Under certain circumstances, you have the right to request deletion of your data. This right is subject to our legal data retention obligations.

4
Right to Object

You may object to data processing for direct marketing purposes at any time through your account communication settings.

5
Right to Portability

You have the right to receive your data in a structured, machine-readable format for transfer to another provider where applicable.

6
Right to Withdraw Consent

For processing based on consent, you may withdraw your consent at any time without affecting the validity of any processing carried out prior to withdrawal.

To submit any request related to the above rights, please contact the TTBet support team via live chat or our support email. We will process your request within the timeframe stipulated by law.

9. Data of Minors

The TTBet platform is for individuals aged 18 and above only. We do not knowingly collect any personal information from individuals under the age of 18. If we discover that we have collected data from an underage individual, we will promptly delete that data and close the relevant account.

As a protective measure, TTBet conducts age verification during registration and may require identity document verification confirming the applicant is over 18 years of age. We also encourage parents and guardians to monitor their children's online activity and report to us if they suspect the platform is being used by underage individuals.

10. Amendments to This Privacy Policy

TTBet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or platform improvements. When significant changes occur:

  • We will update the "Last Updated" date shown at the top of this page;
  • We will send email notifications to all registered members for any material changes;
  • In-platform notices will also be displayed to ensure you are aware of the relevant changes.

We encourage you to review this Privacy Policy page periodically. Continued use of the TTBet platform after any changes are posted will be considered acceptance of the updated policy.

11. How to Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how TTBet handles your personal data, please contact our team through the following channels:

  • Live Chat: Available 24/7 via the chat button at the bottom-right corner of the TTBet platform — the fastest way to get a response;
  • Support email: [email protected] — we aim to respond to all privacy-related enquiries within 1–3 business days;
  • Via your account: Log in to your TTBet account and submit a support ticket via the help section for enquiries that require identity verification.

For data subject rights requests (access, correction, deletion), please include your account number and a copy of your identification document to expedite the identity verification process. TTBet is committed to resolving all privacy-related requests within 30 calendar days.

Final Verification: This Privacy Policy was reviewed and updated on 1 January 2026 and reflects TTBet's current data protection practices. To fully understand your rights and responsibilities, please also read Terms and Conditions and Responsible Gaming Policy ours.

TTBet Protection

Six Layers of Protection TTBet Privacy

Beyond these legal policies, TTBet implements concrete, measurable data protection measures for every member.

256-bit SSL Encryption

Every bit of data transmitted between your device and TTBet's servers is protected with 256-bit SSL encryption — the same security standard used by leading financial institutions worldwide.

Data Not Sold

TTBet has never and will never sell members' personal data to advertisers or third-party companies. Your data is used solely for platform operational purposes and legal requirements.

Minimum Data Access

Only TTBet staff who genuinely require it may access your personal data, and only data relevant to their role. All access is logged and periodically audited.

Data Control in Your Hands

You can update your information, manage communication preferences, request data access, or close your account at any time through your account settings or customer support.

Time-Limited Data Retention

We do not store your data indefinitely. Each data category has a defined retention period, and data is securely deleted when it is no longer needed.

Independent Security Audit

TTBet's data protection practices are periodically reviewed by independent audit bodies to ensure full compliance with international standards and local Malaysian laws.

Your Data is Safe With Us

Play Responsibly — TTBet Protects Your Privacy

Now you know how we protect your data. Register with confidence and enjoy thousands of top games at TTBet, with the peace of mind that your information is always safe with us.

By registering, you agree to the Terms and Conditions as well as Privacy Policy ours. For individuals aged 18 and above only.

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